We are pleased to have a PFAFF certified technician on hand to address all your warranty needs. Most warranty repairs can be handled without sending your new machine back to the factory.
If you have purchased a new machine from us and there seems to be a problem all you need to do is bring it back to us. No need to sit on hold with a major call center, no need to ship it to anyone and wait for it to be shipped back. Just come in with the machine and a sample of what it was doing and we handle the rest!
And in those few cases where a machine does need to be shipped back to the factory for service, we box it, ship it and fill out all the paperwork for you.